TMR Audio; Never Again

Over the years I have made a few purchases from Tmr and have always been very satisfied. Excellent communication and professional packaging.

Just to add my vote to TMR  too. They have behaved well on the two occasions I have used them

The Music Room folks a honest and hard working people. I have bought from them and had A1 service. 

My only experience with TMR was buying an inexpensive ($200 range) power cable from them, and was surprised to get a follow up call shortly thereafter to be certain I was 100% satisfied. 
 

Having  sold high-end audio in brick and mortar stores for many years, I can say with confidence that this level of customer service and follow-up is uncommon on new gear, let alone used gear. 
 

Admirable restraint on Josh’s part, and that will surely pay off in future sales. 
 

I too hope that the OP takes some time to reflect. Admitting when we are wrong and making amends is good for the soul. 
 

Having purchased many items from TMR always had a great experience my brother purchased an amp that was used after a few years a problem developed with the Motherboard they also informed my brother they didn't warranty used equipment however he spoke with a tech who had some very good suggestions as to what it could be.  I have worked with Nick for year's he has helped me avoid some costly mistakes when my knowledge was lacking