If they can't meet their guaranteed date due to weight they should have told you at the beginning. The delay wasn't caused by something they can't control. You definitely should get a refund.
UPS Air- Worth it?
Hey, a heads up to all who are using UPS 2 day air. Sent a package out on Nov 20. to be delivered guaranteed by 23. ( Paid over $700 including insurance). Delivery was on Nov 26th, and UPS is disputing the delivery guarantee because of weight, which was over 100 lbs. The weight was clearly marked and accounted for by UPS when THEY gave the quote and guarantee. Just a comment that maybe Fed Ex is the way to go for all Audiogon amps, speakers, etc. I'll post a final result once I hear the outcome, but to those who are shipping and paying such a fee, you may want to look around for a true guaranteed delivery date. Apparently, UPS really has no guarantee for delivery times.
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