Upscale Audio and Primaluna

@jbrrp1 

Comparing Prima Luna to D'Agostino, is a very lop sided comparison.  The most expensive Prima Luna is maybe $7500.00 compared to D'Agostino which start at well over $10,000.00.

I agree with the OP.  I'm turned off by any dealer who feels the need to badmouth someone's current gear in order to hype their own.  I contacted Upscale a couple years back to get a tube recommendation for my Vincent PHO-701 phono pre.  Got some long-winded response how they couldn't recommend a tube for a product they don't sell, and implied it wasn't the kind of product they carried.  Problem is, they DID (and still do) sell the Vincent PHO-701.  Contrast that with Music Direct who spent 20 minutes talking to me about the different levels of AudioQuest XLR interconnects, and never once tried to sell me a thing, or felt the need to criticize my modest system.

ABC - always be closing

Never ask a yes or no question when selling. No ends the conversation.

And for god sake, don’t alienate the customer. 

All it takes is watching one of Kevin's YouTube videos to get an idea of how he approaches the products he sells.  You can either love his honesty and enthusiasm or hate it; your attitude matters less to him than it does to you.  That being said, would I buy stuff from Upscale?  Absolutely!

Id like to know who you talked to over there.
I own Primaluna and other brands that they sell.

If your looking for any thing TT related speak with Kat or Ken.
They are Aces. Cables, tubes, amps, Joel is a great guy to deal with.

Speaking of Deal..... Kevin can be about as moody as a middle aged woman during menopause.

Dont take it personal. Watch his videos, he is a bit of a..... lets say character.

If it pissed you off that much just remember that your money is good everywhere.