Walking Into A Brick & Mortar High End Audio Store

Here's the thing though....when I go into the HiFi shops the sales staff as well as the owners are more often than not aloof and apathetic unless you tell them you are planning on making a purchase. That's insane. The equipment is on display for a reason. If I ask to hear something I do not expect to be met with eyes rolling and the the sound a pop can makes when you open it. Its your job Hello.

Christ I may not have the money today but who knows in a week a month or a year I might. Maybe I catch a financial windfall and I come back and buy a whole system. But if In our get lousy service I'm not spending it in that store. Often times I see sales staff migrate to the customers with suits and ties and ignore those in casual dress. That is a big mistake. I know quite a few blue collar workers that spend a lot of money on this hobby and they all say the same thing about the shops. Entirely too much snobbery so they spend it elseware. I'm not saying all the audio stores are like this I'm just stating my experience as well as many others I have spoken with.

I haven't been in an audio store in at least 10 years. Am I missing anything?
After I don't know how many years of selling this stuff, I do not get the urge. The last audio show I attended I was an exhibitor and I think that was close to 20 years ago.
So, here's what I think about the topic. As a salesman you are, in essence, a servant. You gamble every time you take on a customer. Sometimes you get a customer who has done enough homework to know what he wants and just buys it. Easy! The next one will spend two hours having you switch between two nearly identical speakers trying to determine which one better meets the various parameter she's read about in the magazines but cannot identify even with help. Imaging is the biggest concern so that needs to be explained, demonstrated and re-explained. Eventually you learn that these speakers will not be on the same wall and will be placed at different heights. It doesn't matter what the hell he buys, which turns out to be nothing. Meanwhile, Elliott, the jerk they just hired who doesn't know a dome from a ribbon sold the first guy I mentioned a $4200 power amp. Where the hell are the aspirin?
So, there's two sides to this and nobody's right if everybody's wrong. You have to realize that the whole thing is a crapshoot. If that is not something about which you can feel comfortable, try selling insurance or real estate. I think you will find those fields have their own problems. Nonetheless, sales is the one place where a person with no real training or education can make a damn good living. Be grateful you have a job with regular hours that isn't dirty or dangerous. I don't think Mike Rowe ever took on selling audio on his show.

If people don't want to bother an audio salesman with no intentions of buying they can go to an audio show instead. There are so many now that one can go and hear without buying anything and not feel guilty. The shows have way more equipment and so many people under one roof that you can have a great time.

My how times in retail; sales have changed, not for the better either if any indicator.

Id say retail sales is a two way street.

My experience back in the day was when both customer and salesperson were thoughtful and considerate of each other, things tended to work out for the best. I had very few cases personally where that was not the case over the years in that I was formally trained (by Tandy Corporation/Radio Shack) to always focus on the needs of the customer.

We were taught that anyone who came into the store had some problem that they were looking to solve and our job was to solve it. That included the many "potential customers" who were "just looking". If you focus on their needs, they often become actual customers.

PErsonal face to face customer service is the ONLY thing a B&M store can offer people these days.

With the attitude that if you come into my store not intending to buy you are a nuisance, I fear one is doomed to eventual failure.

Just my two cents as a former retail guy back in the day no longer involved but perhaps with some useful perspective.