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WARNING - USE UPS FOR SHIPPING RATHER THAN FEDEX

Just a bit of advice for those shipping heavy items to buyers.

FedEx has indicated that it is their policy NOT TO REIMBURSE shippers / buyers for the damage to the container of a shipment - you must replace the container at your own cost.  

UPS has confirmed that it is their policy TO REIMBURSE shippers / buyers for the damage to the container of a shipment - provided you provide sufficient proof of loss.  

This happened to me this week.  FedEx destroyed an expensive box containing an amplifier I purchased on Audiogon.  The shipper filed the claim for replacement of the box, which cost $150 from the manufacturer, and FedEx denied the claim - because they do not insure the container - ONLY THE CONTENTS.  The shipper had foolproof proof of loss.  Yet FedEx would not reimburse him.  The shipper did have a new box sent to me - but, he had to absorb the entire cost of the damage caused by FedEx.  

The only recourse the buyer has is to simply "reject" the shipment and FedEx will return it to the seller at the seller's cost.  In this instance, I conferred with the shipper, and he decided to have me accept the shipment and he would replace the box.  But... it was a costly lesson.  

This is the socond time this has happened to me - FedEx has damaged a container, during shipment.  So - it is a frequent enough occurence that it will be my policy in the future to ship only via UPS.  
bassdude
bassdude OP
498 posts
 
And, oh yes...

8.  Should take pics of any package received with any outside damage and refuse shipment - don't accept package and expect to file a claim after accepting it to be honored / paid by shipper.  
maxboy00's avatar
maxboy00
279 posts
 
As mentioned, shipped a pair of speakers via UPS, speakers arrived undamaged, and on time. The only issue was the lag in time it took for the system to update the tracking infomation.  
rwwear
2,873 posts
 
I've had many big arguments with FedEx over the years but I think they have improved. Mostly about delivery times and leaving my packages all over my neighborhood without telling me and coming to my house and leaving before I could get to the door. That was a few years back though.
dalecrommie's avatar
dalecrommie
91 posts
 
Isn't it kind of absurd to expect the shipping container to arrive in pristine condition?  Have you ever thought about the massive chain of events that it takes to get a package somewhere.  It is incredible that this event is even possible.  
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