Unacceptable. I would send a note to the U.S. distributor. They should know how their chosen dealers are representing their brand. All should be accountable.
Was I Expecting Too Much
Hi everyone. I'm looking for a heading check with a situation I encountered yesterday.
Background:
I'm planning to upgrade my turntable later this year - Q3 is my target. After my research, I've narrowed down to AMG and Brinkmann. I was able to audition an AMG Viella yesterday, and was looking to audition a Bardo or Taurus for comparison. I know my thought of trying to fit in a Brinkmann demo was last-minute, and some dealers are particular when it comes to appointments and allowing them time to setup their demo.
The Situation:
So I called the local Brinkmann dealer and inquired to see if a bardo or taurus happened to be setup. The salesman I spoke with said they had both, and he was going to check if a demo was possible. After a few minutes, I get a phone call back from the owner who seemed rather dismissive of my request. I explained that I'm currently doing my research and looking to hear some demos to help down-select, and that my purchase would be a few months from now. He asked for my budget which I found strange as I already stated what I was interested in demoing. Then the conversation turned to what gear I already own, which I understand sort-of. Then the owner basically said it doesn't make sense for me to demo anything now and to call back when I'm ready to purchase.
How am I going to know what I want to purchase without demoing the options?
Was I expecting too much by asking to hear equipment that I'm interested in? My opinion is a sale isn't guaranteed and an audio dealer, just like any other dealer, needs to invest some reasonable amount of time to capture a sale. You don't capture all the sales, but I didn't think I was being unreasonable in my request and certainly was not trying to waste anyone's time. I was pretty transparent with where I'm at and I guess he was reciprocating my transparency by telling me to go away. I felt "less-than" by this experience. As if I wasn't worth investing any time into.
Thoughts?
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- 93 posts total
@frankmc195 You misread my original post. I never asked to demo the gear at my home. I asked if I could stop by his store since the gear was already confirmed to be setup there. "Go to the dealer, sit down and listen there" I tried. He said no. |
@russ69 you must have a very low threshold for defining someone a tire kicker. ""Investing" in a future customer doesn't pay the bills." The store was open under normal business hours, the staff was already there, hell the gear was even setup! Surely my request doesn't add to their sunk cost or take from their bottom line. I'll give them the benefit of the doubt and admit perhaps I'm adding opportunity cost. "I'm also not sure how you compare the sound of tables with the endless differences in the supporting equipment." That's true, trying to make sound comparisons between two tables on two completely different systems is going to be filled with conjecture, but there are other variables to compare like the operating experience. I'm not going to drop 5 figures on something without getting my hands on it first. Others may, and that's cool. |
- 93 posts total