What companies have gone above and beyond?

Atma-Sphere Music Systems, Ralph Karsten & Associates
Marigo Audio Lab, Ron Hedrich
Tri-Planar, Tri Mai
Zcable, Mark Hampton

Although my contact with David Elrod of Elrod Power Sytems has been limited, I suspect he is in the same league as those mentioned above in terms of exceptional customer service and passion for his craft.

Time to add another name to the list. I just received a replacement top cover for my Meridian 508.20 from Meridian & you would've thought they packed a CDP! Double boxed, metal part in a heavy plastic bag, plexiglass top in a separate foam wrap, both pieces in about 15' of bubble wrap & all the empty spaces filled in w/packing peanuts. All that & once I faxed the info in only 3 days for delivery. (from Atlanta, not the UK)

I'm pretty sure this is the same packaging used from the UK to send to Atlanta & then to me, but sure was nice to see this level of shipping quality on a part that cost under $100.00.

XLO Electric. I purchased used pair of signature Interconnects which developed a intermittently loose connection inside the RCA plug I called XLO they instructed me to return the cable for repair which they would cover under warranty. I didn't expect to be covered by warranty. Cable returned three days later sounded great again.

All three of these companies have been very good to me on customer service matters.

Sunfire - They replaced a Theater Grand II I bought with a brand new one with full warranty, when I bought it from a grey marketer who was pretending to be a certified dealer.

Legacy - They worked with me to get my Classics sounding good in my room, even though I bought them used.

Acoustic Zen - They did a repair on some of my cables without charge even though I bought them used.

Greg

Kirk and Dennis Had at Cary Audio and Jonathan Hart and Paul McGowan at PS Audio.