Quality control in the global economy is vital to success, and ISO certification is the way to assure it. When I was working for General Dynamics we went through several stages of ISO certification, and at the time we thought it was a bit of a joke because the requirements were all things that we had been doing for years, but with a mountain of new documention and procedures. However, I now realize that these formal process controls really do have a role in assuring the quality of products made by small companies around the world.
Mr Wong, and his company, would not last long in today's world, although we westerners like to think that what he does is typical in China. First, one must realize that quality control is no longer about inspecting the final product. It is about making the design of the product and its manufacturing process so well controlled that no final inspection of the product is necessary. (Actually, a few items of final products are inspected, but only to keep a check on the manufacturing process. If a fault is found you fix the process, not the particular item of product).
Modern quality control was developed in the East, Japan, where engineers like Tagushi took concepts put forward by an American, Demming, and used them to dominate the market for electronics and autos.
