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What is going on at Federal Express?

My first FedEx package was shipped from my audio retailer in Seattle to the San Francisco Bay Area. Two days after shipping, its delivery status changed to ’pending’. I called and they said they were investigating. The next day I called and was told the package was incorrectly routed to another City when it left Seattle. AND, they were trying to FIND it! The next day I was told they found it and it was being rerouted back the Hayward, CA FedEx Distribution Center. I received the package 2-days later.

My next FedEx package was also shipped from the same retailer in Seattle to the San Francisco Bay Area. Several days later, its delivery status also changed to pending. I called for 3-days straight days was finally told the package was ’RED FLAGGED’ meaning it was damaged. I asked what that meant and they said the package was being returned to the shipper. They would not tell me how it got damaged or how damaged the box was. They suggested I contact the shipper and ask them to file a claim. The retailer shipped me a replacement product using the USPS.

My third FedEx package was shipped from another store 8 miles from my home. It was scheduled for a Tuesday delivery but it, also had its delivery status changed. It is now being delivered today, Wednesday, I hope.

What is going on with FedEX? I have used FedEx many times in the past and they always delivered on time. Are other people having problems with FedEx?


hgeifman
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doitwithlife's avatar
doitwithlife
98 posts
 
The employee posts I was reading discussedso many packages "they are falling off the end of the belts". Low. Staff and a flood of packages that hasn’t stopped since folks started staying home 5 minths ago 

Fedex phone dropped me 6 times easily. Finally talked to someone and was told they would put the tracking team on it and I would get a call, early afternoon at the latest. Dinner time now and nothing

Virus related and lots of concerns about it getting worse.

For me I’m thinking if I really need anything shipped do it now. Paypal with a credit card and full insurance. At least I’ll not lose out on payment, but this sucks for sellers shippers
jjss49's avatar
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jjss49
6,612 posts
 
the package companies are just overwhelmed as you can imagine - and they are also trying to meet the increased demand with tough issues with their workforce due to the virus and related reasons

fedex still holding it together a little better than ups, who breaks things more often, in my experience -- in my case fedex lost track of tracking info on a couple packages but they did show up unscathed without more than a day or two of delay

it is a new time, a different time, a time we need to get past, but it is gonna last a lot longer than we think, and coming out the other end things are gonna be pretty different -- this is certainly not to rosy future we hoped for when we were younger, that is for sure

we who have comfortable homes, a decent income or a nest egg to keep us well fed, clothed and sheltered, not to mentioned happily engaged by our fancy hifi gear, have it a whole lot better than many many many of others

we should complain, less be thankful

btw - i have zero affiliation with ups fedex usps or the trump re election campaign :)
nonoise's avatar
nonoise
10,891 posts
 
Well said, @jjss49
I know it’s hard to keep things in perspective but for those of us who are fortunate enough to be above all this, we have to have the capacity and empathy to walk in the other guys shoes and realize, that we are not the center of the universe and those "other" people have it really bad, doing the best they can with what they’ve got.

All the best,
Nonoise
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