Who can fix electrocompaniet amps

Took me a year to finally get into a serendipitous position to land an EMC-1 MkII at cost, and my-o-my BWhite knows what he's talking about, here: what a fine, ultrarugged player. I frankly don't expect to have to service it, but felt that it was the slight risk, to own such a satisfying player. The amps may be a different conundrum, however...as amps usually are.

It amazes me how long certain "truths" persist. (True not only in audiophile circles, but in society as well. Anyone for an exploding BIC lighter?) Electrocompaniet has had a bad reputation for reliability and service ever since I became aware of the brand back in the mid 1980's, the rap then being that the amps tended to "blow up". I had an AW-100-a great amp by the way-for several years and actually had occasion to send it to Heinz Preiss for an update or mod of some sort, in addition to a relatively modest repair and can't remember that there was any difficulty. (Certainly nothing to compare to delays I endured with Audio Research at about the same time.) (At the time he was, as I recall, located near Philadelphia.) Although there have been. I believe, gaps between distributorships which may have led to some customer service problems, I was able to determine to my satisfaction that this brand has not been any more prone to reliability problems than many other audiophile products, except possibly for its earliest days in the US, and, were a particular piece to fit my requirements, I wouldn't hesitate to buy it.

Suretyguy - you are absolutely correct. The reliability of EC is as good (if not better) than other high end brands.

I know I read something about Sony and it's "standing behind the product" I would BEG TO DIFFER! From my experience with Sony, they always seem to find a way to avoid doing repairs under warranty and FORCE you to buy a new unit. This does not indicate that they stand behind their products but simply shows they've discovered a way to profit from their products breaking.

My first Sony DVD player $300) had a lip sync problem which took me a long time to figure out. I thought I was going nuts when the video and audio were off of sync. Sony informed me that they would fix the problem by updating my firmware at a cost of 250 dollars. Geez.. Like I was going to spend 250 to fix a 300 DVD player. So they offered me a 100 pro-rate on a new DVD player.

Recently I purchased a Sony 9000es DVD player BRAND NEW which had the very same lip sync problem. I didn't even bother with warranty I took it back to the store and bought a $150 Toshiba and have been fine ever since.

Then... My Sony Camcorder had a tape stuck inside. When the repair guy finally got it out, he said, "too bad it wasn't a Sony tape because then it would be covered under warranty." I had to pay to have the tape removed simply because it wasn't a Sony tape. Sony = Scam

While some can sit and criticize Electrocompaniet for it's apparent lack of customer service in the US, they must also take into account the fact that EC is a small company with a weak distributor. EC's intent to provide good customer service can easily be illustrated by the recent introduction of the EMC-1 upgrade which allows a customer to go to the next level without spending a fortune to get there - or buying a brand new unit.

Tell me, how many Audio products does Sony build that can be upgraded when they become obsolete?

i bought a new pair of aw60ftt's from a european distributor, & proceeded to blow up one of the transformers, trying to convert it to 120v from the 220v eurospec voltage. ec had provided me w/the conversion info, but there was a huge language disconnect which caused me to misunderstand the instructions. i am mechanically inclined, & can solder, but i am not so good w/electronic circuits... ;~)

while it took longer to sort out than i'd have liked, ec confirmed the proper method so i wouldn't blow up the 2nd amp, & they sent me free of charge a brand-new transformer, so i could repair the 1st. they also sent me a box of proper fuses.

these amps are being used vertically bi-amped, in place of an aw75 & an aw100 i previously was using, horizontally bi-amped. until i can afford the care-n-feeding of some mondo tube amps (or completely change gears & go for horns & flea-power amps), i have no interest in changing my amplification. electrocompaniet is great equipment, imo. while their service may be slower than one may hope for, i tend to give 'em the benefit of doubt - they are a relatively tiny company, competing w/big players. i like 'em, i like the product.

ymmv, doug s.

I also own an EMC-1 Cd player and love it - I now use it as a transport with the Kora Hermes DAC - great combo. I also love the 120 amp when it is working. I ahve never had any problems with the CD player.