web based social media realities do also invade the hifi forum space. people are really brave in front of a keyboard. there are many degrees of complaining, of course. and shades of decorum.
i just retried from managing a large Honda Dealership for 43 years. part of my job was responding to complaints, including on line reviews. it was by far the most distasteful and frustrating part of my job. basically people will write anything with little regard for the truth. many times try to threaten and leverage and manipulate.
the minimal stuff we see here is just a slight taste of the nastiness i saw.
plenty of people are well meaning and appreciate someone reaching out and will work with you, but there is a dark side of social media too and many complainers mean to cause harm. it’s why i don’t do social media other than hifi forums. i don’t want any part of all that mess....ever.....again.