Selling to Canadians

Mikeyc8: It has to do with a person employed in customer service not being able to communicate. She couldn't understand my wife and my wife couldn't understand her. So we're not certain about the accuracy of what she told my wife regarding the $675 insurance limit. Does that sound reasonable to you?

Someone employed by the USPS shouldn't be English-challenged. No need to get all riled up or defensive.

Several people have mentioned it but I'll say it again. Don't ship UPS because it's very possible to be backbilled on the customs charges. I sold a camera once to a guy in Canada and he refused to pay the custom charges even though we'd spoken about them. You really have no worthwhile options except to pay. And it wasn't a trivial amount. That was on top of all the forms I had to obtain fill out to start with. USPS will save you the hassle.

She couldn't understand my wife and my wife couldn't understand her. So we're not certain about the accuracy of what she told my wife regarding the $675 insurance limit.

If the heavy accent was such a problem why are you posting the "info"?
-Or why didn't you simply look online?
It took me all of ten seconds to find out USPS insures packages up to $5000.

Does that sound reasonable to you?

I had a look at the USPS website. The insurance limit for priority mail to Canada is $675 as the customer clerk said. However, you can insure for more than that to other countries. I have to say that I am mightily surprised. Perhaps you can obtain excess insurance from another insurer but it seems too much trouble to me. I didn't look to see if there is an insurance limit higher than $675 for services other than the priority mail service.

Mr_Man: Please note the response from Markphd. So you can see there is some confusion as the representative failed to mention any other insurance options. So my reaction seems pretty reasonable.