I met Eva Manley

Kurt_tank,
Don't know Ken but I have always found Mr. Hansen to be a great helpful guy on AA. I personally have asked him questions and he has always been of help.

As for Eva Manley, though I have not interacted with her on AA or DIY I have read many of her posts on the two forums. She also is always willing to help answer questions.

In Fact I have learned a lot about audio from reading what the two of them have had to say.

I thought the AA post of Mr. Hansen's was funny as hell. I thought he hit the nail on the head with his comments about emails.
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My responses to the OP were directed at the second part of the post.....

Maybe If the dealers were like her their business would be doing much better.

There is a big difference when it comes to running a wholesale business compared to owning and operating a retail business.
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Always had good luck with Ayre customer service. I don't know the Charles was being condescending. Sounded like he was just trying to figure out the best way to support the guy. In any case, anytime you call Ayre with Serial # they can tell you all about the piece. Good record-keeping there. It's great that he'll get on AA and answer questions. I would buy from Ayre anytime.

Wireless200, Funny that you should state: "It's great that he'll get on AA and answer questions.", because someguy named AbeCollins at AA is apparently trying to get him kicked off the asylums and shoved into a manufacturer's forum.

Interesting thread about Ayre on AA

I agree with you that having Charles available and willing to discuss his products in an open environment is a great asset to the Audio Community.