How do you like your store demo?

Chas...are you starting anew in the wonderful world of high-end audio retailing?

a high-end dealer friend of mine told me that probably 2/3s of the customers who walk in his store are either gawkers or there to sample his wares with the view to buying it cheaper on the net. the other 1/3 are there with some real intention to purchase. he also states that while he (like most experienced salespeople) can suss out the non-buyers almost immediately, it's far sounder practice to be patient and set up demos for everyone, both because people do make surprisingly impulsive purchases and because positive word of mouth and longterm goodwill is absolutely essential to staying in business. now this particular dealer has been around for at least 25 years, so he must be doing something right; like theo, i don't see how these guys who bum rush customers, or charge for demos, can possibly survive

Waste little time at dealer demo's. Only dealers that will give you a loaner, at no charge, are really worth doing business with. How it sounds in your system is the only demo you need. I know, that is a tough business model but it often will clear the place of gawkers and let the dealer focus on the serious, since it is reasonable for the dealer to get a credit card number and put a hold on the card for a nominal amount. When it comes to speakers, serious dealers will deliver and set up the demo, especially if the speakers are $5K plus items.

Everybody needs the once in a lifetime experience of being 'dealed', at the Lyric store in New York City. Ego and arrogance rule there. They sell to a mostly high net worth client that love 'attitude'. Average sale is about $35K. They have been around for almost fifty years and I cannot understand why. If you go, listen for the 'subway' in the basement.