VPI service problems

And that's how it should be-- for every one.
I've had no problems in my past dealings. But, I still feel for the guy who got the short thrift.

Chashas,

I agree with your sympathies, but I just find it so difficult to fully comprehend what happened. If the writer would have just sent the Typhoon to VPI in Cliffwood, NJ with a letter enclosed (VPI does not really care about RA numbers) addressed to Mike or Harry, I absolutely believe they would have fixed it without charge regardless of warranty lapse.

In my experience with parents (I am a Science, Math, Physics teacher) who come in to see me full of indignation as to their children’s grades, it is invariably an issue of failed communication. Once everyone in the room is on the same page and dialogue is established, parent-teacher relationship improves, students perform better, and all parties are happier.

I am convinced that the individual who initiated this thread and VPI were like ships passing in the night…there was a breakdown in communication…understanding.

Despite all that has been said; setting aside all the accusations and words that have been hurled back and forth; I believe that VPI will fix the Typhoon and return it fully tested within a timely framework.

My over two and a half decade experience with VPI leads me to the inevitable conclusion that, though eccentric at times, VPI stands by their products and customers. Given the opportunity to perform the work in house, VPI Mike will fix the Typhoon and stand by those repairs.

I am naive enough to believe that if I had ever sent that 25 year old HW-17(f) back to Mike for service, he would have cured it of its ills and returned without charge.

What can I say? Teachers are believers.

Christopher

Sweet post.
Yet why would you assume you have a lifetime warranty? Does my 16.5 cleaner have one as well? I don't think so....Sheila might not think so kindly of you offering everyone lifetime warranties...:)

Charhas,

I did not offer a lifetime warranty as I do not work for VPI. My speculation is based upon prior experiences as clearly indicated in this quote:

"I am naive enough to believe that if I had ever sent that 25 year old HW-17(f) back to Mike for service, he would have cured it of its ills and returned without charge."

In addition, HW himself speaks to this issue in the Vinyl Asylum parallel thread dealing with this topic. I am paraphrasing here, but HW states that VPI often performs repairs on products well outside the warranty period. If you poke about that thread, you will find that information.

I do not know, but I believe whether or not you are any original purchaser may weigh into that decision – i.e. whether to charge for repair work or not.

In any event, I am sure this topic has been fairly well exhausted despite the fact that I remain unclear as to the final resolution. If you read the Vinyl Asylum thread, there are many more comments on this topic including from HW himself.

It is now 6:30 AM here at the beach and time to take the golden retriever, Shiloh-the-Dog, for his walk. I will be back in the classroom/lab in a few short weeks, and consequently will have little time to dabble in the world of BLOG – if that is what this is.

Christopher

Yes, Birdie, when the teacher has nothing relevant left to teach it's time for a walk...