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Audience customer service...A+

I think it is very important to let members on A'gon know when something goes WELL...not just rack up problems.
Well, Audience twice has provided me with OUTSTANDING service on their products with no questions asked and no charge,even though it has been a HELLUVA long time since I bought my cables
Nice to know that they are there for you...a class act!
Thanks all guys and gals Audience!
atomickid
ucmgr
173 posts
 
I second that! I sent a couple of pairs of cables for an "E" upgrade and the folks at Audience couldn't have been more accommodating. It's kind of neat when the president of the company personally answers the phone and is willing to talk shop and make you feel valued as a customer.
swampwalker's avatar
swampwalker
5,138 posts
 
Yep- My one experience w their customer svce was way above and beyond what I (or anyone else) had expected. Hat's off to one of the good outfits in this biz.
taters
1,149 posts
 
They sent me cables to audition and didn't even ask for a deposit. My local dealer wanted to charge 2000.00 on a credit card before I could try them. For now on I am going to try and deal with companies that make their own product and not retailers.
shel50
22 posts
 
I had the pleasure of personally meeting John Mcdonald from Audience-a gentleman and wonderful person from the word go----great company!!!!!!!!!!!
ebm
9,311 posts
 
I have AUDIENCE 6T and 6TS customer service is wonderful Uly Torres had my 6T upgraded to 20amp breaker and it was shipped back the same day.I got AUDIENCE AU24 power cord also shipped the same day.Wonderful company with world class service other companys should be this good.
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