how high is the drop test at ups?

I hate to be the one to bring this up but there might be an issue collecting insurance (I'm assuming the package was insured) because the box has no damage to it. It is possible that the equipment got damaged without the box showing any damage. I had a couple of mono blocks where the same thing happened. Once the package reaches a certain weight, a drop of even 3' will damage the contents. This has been explained in other posts here. It's all a gamble and I don't believe one shipping company is better than the other, it all comes down to luck.

I thought they had drug tests for f**k ups, yeah right.

after closer inspection there are actually some capacitors and coils that have broke completely free of the xo's circuit board in addition to a crack running thru it. no damage to shipping box or cabinet at all. i could fix it if the company would send a new xover. but i,m sure everyone will duck and try to make the insurance company pay. by the time i make phone calls, drive to the city, make claims, wait, pay to ship, wait again etc i would rather just order a new xover and fix it myself and get to breaking them in the right way. ha. no big deal as i have plenty of cool sounds here. i'll report back......

The box most likely landed flat on one side, thus distributing broad impact which would limit typical external deformations. And moreso if the contents were double-boxed, and the type of internal packing foam used. Besides coils, some x-over capacitors are pretty sizeable, and if merely glued onto the PC boad, wouldn't take much "sheer" inertia to dislodge them. Seems odd that these heavier componts weren't secured with cable-ties as well.

You could always send it back the mfr for repair, and they would probably fix, or replace, it for free once they know what happened (I'm almost sure they would). Sometimes, the "turnaround" time can be more than you'd like, but I guess your options really boil down to a new board's replacement cost vs the hassle of sending yours back in.

If either of those options are an issue, can you solder, or have friends that know how? This is really quite a simple fix, and with some hot-glue, silicone, or epoxy to re-mount the components, could easily be repaired.

UPS never damaged a package of mine or anyone in our audio group, this company ships millions of packages daily and sometimes people make mistakes so insure it, double box it and hope for the best. Overall they do an excellent job.
None of you could run a company of this size and scale and promise any better service.