how high is the drop test at ups?

after closer inspection there are actually some capacitors and coils that have broke completely free of the xo's circuit board in addition to a crack running thru it. no damage to shipping box or cabinet at all. i could fix it if the company would send a new xover. but i,m sure everyone will duck and try to make the insurance company pay. by the time i make phone calls, drive to the city, make claims, wait, pay to ship, wait again etc i would rather just order a new xover and fix it myself and get to breaking them in the right way. ha. no big deal as i have plenty of cool sounds here. i'll report back......

The box most likely landed flat on one side, thus distributing broad impact which would limit typical external deformations. And moreso if the contents were double-boxed, and the type of internal packing foam used. Besides coils, some x-over capacitors are pretty sizeable, and if merely glued onto the PC boad, wouldn't take much "sheer" inertia to dislodge them. Seems odd that these heavier componts weren't secured with cable-ties as well.

You could always send it back the mfr for repair, and they would probably fix, or replace, it for free once they know what happened (I'm almost sure they would). Sometimes, the "turnaround" time can be more than you'd like, but I guess your options really boil down to a new board's replacement cost vs the hassle of sending yours back in.

If either of those options are an issue, can you solder, or have friends that know how? This is really quite a simple fix, and with some hot-glue, silicone, or epoxy to re-mount the components, could easily be repaired.

UPS never damaged a package of mine or anyone in our audio group, this company ships millions of packages daily and sometimes people make mistakes so insure it, double box it and hope for the best. Overall they do an excellent job.
None of you could run a company of this size and scale and promise any better service.

metro i agree. the components were strapped to the xover board with tie downs and one of them even snapped, unbelievable. i would fix this myself but the circuit board itself cracked clean thru and a dime size piece of it is dangling unattached now. and chadnilz ups is ok with me. there is a first time for everything and with that many people there are sure to be a few that act like the gorillas in the old samsonite commercial. but i try to be easy to get along with these days. haha john

As someone who needed to send and receive a lot of packages, I got to see the good and bad of each shipper.

Overall, this is my opinion on shipping in the USA:
FedEX - Best means to ship larger packages. Damage rate higher than USPS, and dealing with a claim is more involved/less certain

UPS - Avoid, if possible. Highest rates, most likelihood of damage, most difficult to make a claim for damage, and least likely to pay on that claim

USPS - Best means to ship smaller packages. Priority Mail will get a package anywhere in the country within 2 (at most, 3) days (up to 5 days for comparable UPS and FedEX service), often at the best rate. The USPS handles packages safely, with an inordinately low damage rate, and is by far the easiest to deal with in terms of paying out on a claim

NOTE: Do not, under ANY circumstances send or receive a package via UPS when dealing with a USA/Canada border crossing. To do so is to invite a shocking degree of holdup in delivery, cost/fees incurred, and even higher probability of damage due to poor repacking after inspection.