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Beware MSS Hifi, avoid Fraud

I have been swindled by MSS HIfi. If you deal with them your risk getting cheated. I bought a system from them and they lied about all the equipment. CD player was broken and they kept sending it back claiming it had been repaired. Then they traded for a PS Audio Perfectwave system that was defective. They sold me a "new" Benchmark HDR that was used, and a forged serial number. Then the benchmark died. The story is much longer with even more fraud. Given the opportunity to make it right, they chose to lie more.
These guys make a living selling questionable equipment and sticking you with something that is not as advertised. Due to using a credit card I was able to get some satisfaction by disputing the charge. However, they still fight to keep my money even after I returned the equipment. Stay away from MSS Hifi.
rex2381
missioncoonery
1,242 posts
 
Ozzy..Back to my earlier statement "A buyer is 50% of the deal and if you dont do your homework,well we know what happens dont we." Why didnt you request the serial number and do your homework before you threw down the cash.Im not defending Higherfi (I have no affiliation with them,ever bought anything from them and guessing never would as their prices are high)but it seems you were setting yourself.Anytime Ive ever bought any used gear I call the customer service and get the history of that unit.They will tell you when it was made, if its ever been serviced and for what reason...Simple enough!
milpai's avatar
milpai
2,446 posts
 
Sabai,
That story of yours is something I was not aware of. I always though of EMM as a "must be a great firm". But that experience you shared is a disappointment.
marakanetz's avatar
marakanetz
5,473 posts
 
Moon Audio is respected dealer AND manufacturer based in capital area of NC.
Just to mention not to place them with "Higherfi Moon Audio" or similar scamers on the same shame list.

Mr Audiogon, Please make hall of fame/shame available to view to YOUR members.
jburidan
803 posts
 
Marakanetz, I was refering to the guy in Florida, not Moon Audio in North Carolina. Thanks...
sabai
2,027 posts
 
Milpai,
It was also a great disappointment to me. I bought my EMM based on the reputation of EMM as a "great firm", the high esteem that Ed Meitner holds in the audio community as a great innovator and because of the positive reports about the CDSA SE.

With all that said, I would have expected a monster product in the CDSA SE, especially with a price tag of $11,500. Frankly, I feel the reports about the CDSA SE were a lot of hype -- not only with regards to the sonic attributes of the unit verses similarly priced units by other manufacturers, but also with regards to the poor build quality of the unit. I tweaked it to death to get the most out of it. But you should not have to tweak a $11,500 unit to death to get the most out of it. And, in the end, you cannot make a silk purse out of a sow's ear.

I now have the AMR DP-777 that retails for $5,000. There is absolutely no comparison between the two units, IMO. If you put them both on a scale of "dollars for results", the AMR would have to be priced at 10 times the price of the EMM. Opposite the AMR, the EMM does not measure up on any significant parameter except resolution, IMO. The AMR is in a whole other league.

I have yet to read any reports about the poor build quality of the CDSA except as relates to the tray "upgrade". I know there are a lot of people who had the same tray problem but any criticism of EMM was muted. I cannot explain the conspiracy of silence around EMM that protects it from anything but positive reports.

By the way, I believe EMM must have made a good profit on the tray "upgrade." I examined it closely. It was flimsy and the complete underside was made of plastic. Only the top of the tray and the runners were metal. I don't believe it is ethical to bring to market a flawed product at a premium price and then to make a handy profit from forcing customers to "upgrade".
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