DC Leakage and dealer issues

It sounds like you're going to send the incompatible power amp back and get a refund net of the repair costs. Get your poweramp-eating preamp checked out. Then it's up to you to show the manufacturer that you and your unit behaved in a reasonable fashion. Did your auditioning begin after you blew up the power amp you had to begin with? If you don't get satisfaction in the trenches, escalate your request to the marketing manager of the parent company. If the company is publically traded, go to a stock quote website and read the news. Press releases usually contain a contact name and email addy for the top public relations person at a company. Use a gimmick, like the company's own slogan which may tout their products' reliability or other reputed qualities. You'll find it on their website. Show that they failed to come through on the promise they made to the public. Through it all, act calmly and reasonably and present verifiable facts and dates. So keep a diary of who said and did what, including your own actions, as events occur. Present the story without adding your opinion. It's ok to say how you feel but there's no need to explain why. In the end, if you have a reasonable case and can truthfully portray yourself as the innocent witness to the unreasonable acts of the company, you'll get results. However, if it turns out that you are at fault, prepare youself to accept the same responsibility you might wish in inspire in the company.

Sean & Zaikesman,

Thanks for your replies. I can always count on both of you to give honest opinions even if someone does not agree with them. I emailed the same thing to the designer about why I should pay the repair and how come the second amp did not blow the fuses and cause any damages. The second amp keeps turning off after 5-10 minutes but has not blown any fuses. The problem is I sent my check and they can return a check to me in any amount they want. I have learned a big lesson here and I probably will never consider another company without checking out their customer relations, custmer polieies and will probably lean towards USA companies in the future.

Bob Crump told me to replace the tubes and that he feels I will never be able to detect a burping tube that may be on its way out. He had a similiar experience with one of his JC-1 amps and a reviewer with a BAT VK-30.

How do you tell if a tube is going bad and how much damage can happen to your system?

Where do I get the best 6H tubes for my BAT?

I will probably post a follow up to the final outcome next week. Should I spill the beans on who it is then?

Thanks

Peter
bigkidz@optonline.net

Did you have the Canadian amp set to French or English when it blew? (just kidding.)

Peter, why not refer the manufacturer to this thread, and then see if they want to continue in their present vein? In the retail businesses I've been in, we have a saying: An unsatisfied customer will tell a hundred times more people about their experience than will a satisfied customer. If you sell somebody a great widget that works as expected or even better, they might tell one person; if you sell them a bad widget, and particularly if you then give them a run-around about it, they will tell a hundred. In the case of the internet, raise that to a thousand. If the manufacturer wishes to remain anonymous in this case, let them make you a satisfied customer as they should.

Peter: It sounds as if the BAT VK-30 can be a handful to own and operate in terms of finding suitable candidates to operate with. I have run across similar products in my line of work. The bottom line in most of those cases is that the owner ends up selling it in order to find a product that is both more versatile and less volatile in terms of the components connected to it. While i still stand by my comments that the original amp had problems, it is becoming more obvious that other brands also "dislike" or "have problems with" that specific preamp.

I wonder if this could be a specific problem unique to circuits using the BAT 6H30 "super-tube" ??? Sean
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