Audio Research service

Ditto what John said. I had some work done on an SP 9 MkII preamp a couple of months ago and the turnaround time including shipping both ways was less than 2 weeks; the total bill was less than 100.00 AND the unit came back in brand new double boxes with a screw driver included for removing the top cover to reseat the tubes

I agree with Jafox. My experience has been entirely positive. How many companies that have been in business as long as Audio Research still service every product they have ever made?

Ditto the above.... Nothing but a pleasure to work with.. Very helpful for the DIY person, echo the prompt and reasonable response when I have sent equipment there.. Knock on wood - I have never had a reliability issue that was a fault of Stock ARC products.

Depends on who you work with there IMO. Terry Dorn is extremely pleasant and helpful. Not sure if he is still with ARC, as I dealt with him a couple of years back. Anyway, he was great. I have had mixed experiences with others there on some warranty issues.

Everyone at ARC, from the phone receptionist to the techies, has been gracious, informative and very helpful. No problems w/their service or social skills whatsoever. I don't know where you heard your report but I haven't heard anything like it before. I have owned one or more ARC pieces from 1990 on and have been very pleased w/them all.