Audio Research service

All good and well that ARC service is good. That doesn't excuse the outrageous prices they charge for everything. Nor the attitude you'll get if you question it.

I had an experience just last week, while after some tube
rolling and tweeking my VT130, the amp blew a screen resistor. I called Lenoard at ARC and even though it was totally my fault, I had parts within 2 days at no cost to me. Now if thats not service, what is? Also, this amp has funtioned flawlessly for 8 years until I messed with it, so how's that for ARC reliability! Lessons learned; If it ain't
broke, don't fix it!

That is GREAT service!

I can only add that I have owned 20 pieces of Audio Research equipment and I have always had perfect service from Leonard and the service department at Audio Research.I have a piece of Muse equipment and I can't even get to talk to anyone.....ARC is as good as it gets.

I've bought 27 years old SP5 preamp just recently - faxed a querry to ARC and have full answer too all of my questions(including full part list and schematics) within 4 days and I live in Poland, Europe - does that count for a great service - answer yourself. They are great.