Audio Research service

I had an experience just last week, while after some tube
rolling and tweeking my VT130, the amp blew a screen resistor. I called Lenoard at ARC and even though it was totally my fault, I had parts within 2 days at no cost to me. Now if thats not service, what is? Also, this amp has funtioned flawlessly for 8 years until I messed with it, so how's that for ARC reliability! Lessons learned; If it ain't
broke, don't fix it!

That is GREAT service!

I can only add that I have owned 20 pieces of Audio Research equipment and I have always had perfect service from Leonard and the service department at Audio Research.I have a piece of Muse equipment and I can't even get to talk to anyone.....ARC is as good as it gets.

I've bought 27 years old SP5 preamp just recently - faxed a querry to ARC and have full answer too all of my questions(including full part list and schematics) within 4 days and I live in Poland, Europe - does that count for a great service - answer yourself. They are great.

One experience about three years ago. They were absolutely superb! I compare my ARC service experience with service I received from another very expensive American manufacturer about six months ago. The work was first class. Communication was ok although I feel I was being told whatever I wanted to hear. Turnaround was horrid. My ARC experience was better by a large margin.