Electrocompaniet owners

Tok20000, Of course you are absolutley correct...in ordinary circumstances. These are pecular circumstances. In this circumstance Ernie was denied satisfaction going through the traditional channels. As such he appealed to the Audiogon community for help and satisfaction. His appeal was welcome, because by it's very nature it helped the Audiogon community from having to repeat his misadventure with this particular manufacturer and it's distributor. The Audiogon community is now party to the issue. It would be somewhat disingenous for Ernie to appeal to the Audiopgon community, recieve satisfaction and then turn his back on them by not disclosing all the details, which would have put the community he appealed to in the same jepoardy. This manufacturer and it's distributor had every opportunity to maintain the confidentiality of their business proceedings, but they blew it. Much like the scenerio when one party takes another party to court, those confidential issues becomes public. Definition of collusion: Secret agreement for a wrongfull purpose, especialy between persons wishing to defraud another or between persons who wish to appear as adversaries. Considering all the details, I think the word is appropriate.

I'm sorry, but I for one do not and will not ever think that Ernie got a heck of a deal. I will bet that Ernie's time is valuable. He has not been compensated for the time and effort he put into this nor for the time he will have to spend to install the parts. In addition, I also feel that we as consumers have the right to as much information as we can ferret out about a retailer, distributor, or manufacturer, in order for us to make fully informed choices about what we consume. Its a free market after all - and I for one would like to be as informed as possible before I make my choice.

A very interesting thread.I salute Audiogon for not shutting it down though it does not belong here.I am having trouble to form the opinion on all this.Still I believe that 'negative advetising' is a good thing,and it looks like this company deserves it;like many others.But,I must say that this is not a truly free market,in fact it is highly regulated with many things going on beyond our awareness.Tok20000,any agreement can be bought out-the price should be right.Now,that's free market.

I have a similar situation to Ernie's, in that I bought an EMC-1 MKII last year which turned out to be sold through the Danish distributor. I decided to inquire directly with EC about the U.S distributor's poor handling of non-U.S point of origin EC products. Tell me if you think I'm wrong, but it seems from their message that they may have had a little talk with the distributor, Alan for his handling of this situation. Their response to my inquiry may mean that, in the future, others in Ernie's and my position should be able to have their EC products updated regardless of the point of origin. Maybe there's hope for EC, yet?? Here is a copy of their response.

Dear Mr. Shapiro.

Thank's for your consern. Our policy is to help coustomers, regardless where they have bought our product. So I think the matter discussed on the web, was an singel case and not our distributers in the US normal policy. I can not answer for him, but I will think in the future he will upgrade any products even if they were bought on the moon..... But to his defending, I can understand his way of thinking to keep the secondhand prizes higer.

Best wishes, Vigleif - EC

Inna, you must be late to this thread, you give Audiogon too much credit in this regard. Audiogon's policy seems to oscillate, without reasons given. I couldn't disagree with you more about it belonging here.
Hshapiro, I'm not sure what to make of it. I suspect that the issue came to be and came to be maintained by the distributor. That doesn't let the manufacturer off the hook. Seeing how they have the most vested interest, this should have been resolved in a much more expeditious way. I still have hope that they will resolve this and make the necessary moves to provide appropriate customer service.