mark levinson service

This is second hand information, as I have not sent anything in. However, yours is not the first posting that I have seen on this site (or Audio Asylum) that has complained about the poor service (and lack of forthcoming information) from Levinson.

I am concerned, as I have a Levinson amp and Revel speakers.

I really think that as one of the major players in the high end market, that they should be concerned about this bad reputation they are acquiring. It won't take much more bad press before they have a bad name, at which point, it may be too late to correct.

Harmon Industries, are you listening?!!

great service from levinson and they even did a follow up when i got it back from them to make it was running great and to make sure i was happy with there service. class a service

My Proceed has been gone for 2 months now. Still waiting for parts....... no date or estimate : ( Bryston or Musical Fidelity here I come.

My friend told meto audition Mark Levinson, I told
they are not in good shape right now.Thank you, for
sharing this experience.I t helps to avoid future
headache. Here I come MC intosch.

Levinson and Revel will soon be stronger than ever. The "restructuring" is inconveneient but I'm told will result in stronger SOTA components that will be as dependable as Lexicon which Harmon claims as their model for Custy service. I've been told by industry sources that in the "short term" the changes are inconvenient at best and that Sydney Harman has stressed that he expects Harman Speciatly Group to advance the SOTA and has been disappointed that Levinson and Revel have taken so long in revamping their line, thus the drastic changes. Some of the "Legacy" components have not been updated since the 90's. I say all this in support, but am myself a personal victim of these changes and consider the implementation of this plan (if there was a plan) "half-baked"(a kind word)and extremely poorly timed to the detrimation of the brands and the dealers. I would expect many dealers to take on new lines. They can't stay in business without product. Time will tell. I would be glad to talk with others who are experiencing service issues.