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Krell Service

I couldn't find the thread that was asking about Krell sercie but I thought I would share last week's experience with Audiogon.

I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.

How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).

Equipment does need repair from time to time. They certainly back up their products.

Of course now moving the amp from the box back to the amp stand is going to take some doing.
huntermusic
hiend2's avatar
hiend2
463 posts
 
Krell service is very good. be very carful in packaging your amps to them always use krell packing. i sent in a Ksa 250 with a total of 4" of stought padding a double boxed . Fed ex ground slammed it so hard the knocked the unit out of square. They worked with me They made fedex send in a private company to access the damage at the factory.
I bought the amp, used it twice it went out, then got slammed in transit. Krell took care of it, rebiult the amp like brand new.they took care of fedex . 1200.00 bill to fix I paid 210.00 not bad folks
drrdiamond
671 posts
 
I envy you folks who live close to the factory. I have only once made the trek form San Francisco to their factory.

They have always treated me with the utmost of care and consideration. Always going above and beyond what they had to do.

If I lived closer to them, I am sure I sould have asked them for a job by now. ... There can't be that much diffence between fixing teeth and fixing amps.

Richard
huntermusic OP
76 posts
 
Wow! A Krell thread that is not about bashing Krell. I am impressed. Now I just have to get the amp out of the box without tearing my pants or cutting my shins.
jaynewt
17 posts
 
I too have had very good service from Krell. I bought a second-hand KPS-28c which would occassionally power-off all on its own right in the middle of a CD. Very annoying. Krell repaired the unit very promptly and didn't charge me a nickel even though the warranty was not transferable from the orginal owner. They were courteous and attentive.

Now I just wish some Krell DEALERS whom I could mention would follow their example!
curleyhifi
6 posts
 
I have had several products repaired at Krell in and out of warranty. I purchased from dealers, Audigon and privately as well. Their service is impeccable.....A point of reference! If you can't drive it in you must FedEx insured or air freight insured.
If you don't have a box, buy one from them. I admit it can be pricey, but lets face it when you want to get a nine year old Amp upgraded that you just bought from Audigon for half its original price you want it done right. If Krell's service program wasn't as extensive as it is you would have a tough time trying to explain to your local electronic wizard why the transformer and heat sinks are so "big".
Krell is one of the few companies that is capable of servicing their legacy product line. Pretty good since Audiophiles make up a fraction demographically of a billion dollar electronic market place. I am thankful to Krell for their contribution to a market place that we continue to enjoy.
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