Some Tips on UPS claims

Very good points, all of them. I just went through the process successfully with Fed Ex Ground, and would just like to amplify the persistent recommendation. I was on the phone with them 2 times a week, and sent 4 fax letters. I had the check within a month. I think they were tired of my badgering. BTW, I'll never list anything as 10/10 again, bad luck. I've sold many pieces of equipment on Agon, and I'm usually told I underate the units. I finally had a complete cherry, everything as new, listed it 10/10, a first for me, and Fed Ex Ground broke it. I didn't need the original receipt of purchase. I was the seller, so I needed a photocopy of the cancelled check that I refunded the buyer with, front and back, to prove how much the item was worth. What you insure it for doesn't matter. So if you sell a item for $1k, only insure it for $1k, you will not get a penny more than you can prove you got for it. I used to overinsure by about 5% to make up for shipping and other expenses, but I won't anymore.

John

Excellent advice. My own experience on a UPS claim confirms it. In my case the claim was not denied--I should hope not, given that it was a Linn LP12 in its original double-boxed, styrofoam block, and all that in _another_ box. However it took three months and many many calls and letters to actually get a claims inspector to come and see it. The other difficult aspect of this business was dealing with the seller, who was required to actually make the claim and then remit me the settlement. I can only concur that it is an excellent idea to settle details like the total insured value and how much of any settlement goes to the buyer (IMO, _all_ of it !!), _before_ the item is paid for and shipped.

Have the item shipped FROM you, and TO you. (use the sellers address but your name) That way if there is a claim, you don't have to depend on the performance of the shipper to get the claim settled.

I have a question. If an item is damaged in shipping, shouldn't you also get the cost of shipping refunded by the shipping company as well as the value of the item. After all they did not successfully ship the item undamaged. This would be if the item was a complete loss. If you replace the item by mail, it will cost anew to have it shipped.