http://forum.audiogon.com/cgi-bin/fr.pl?aamps&1041706030&openusid&zzTok20000&4&5#Tok20000
Ernie, I think you have a soul mate.
KF
Ernie, I think you have a soul mate.
KF
HELP Electrocompaniet stole Christmas
http://forum.audiogon.com/cgi-bin/fr.pl?aamps&1041706030&openusid&zzTok20000&4&5#Tok20000 Ernie, I think you have a soul mate. KF |
When my amp went down after three weeks it was sent to Alan. It took six months to get it back. It didn't work - sent it back - it took three months to get it back - it didn't work. I took it down the road to a local amp fix-it guy and had it back in one day. Alan's excuse was trying to get a technician and then he said he had no excuse. He said he would send me some cones to compensate me but never did. In that time I emailed EC in Denmark and they replied that they have the utmost faith in their dealers and distributor. So what does that mean? I still had no amp for almost a year. I asked the dealer for a new amp - he said no but if I sold my amp on Audiogon he would help get me another brand like Gamut at a good price. How do you sell a broken amp? Good luck with Father and Son - they may be your only help or sell it and buy a new one. It will cost you a fortune to do that. The used market on EC compared to the new price is quite a difference. I emailed Father and Son and asked for their best price on a EC DAC and they responded around 1750 shipped. They will sell you one for 1500. He harped when I asked for 20% off. Another dealer offered one to me for 1550 when I just asked for his best price. That may be your cheapest route for the upgrade and flexibility on future transports. I called Alan to check on the 1550 dealer being legit and was reminded of why I didn't want to go in this direction. I had emailed Alan earlier asking for a break on price on the DAC as compensation for not having my amp for so long - he did not respond at all. This is why the high end is in the shape it is in. It will self destruct as many companies will and have, Competition is a no-no in the industry and the customer should be happy with you as a dealer and not the reverse in too many cases. I have probably said too much in this case but I hate when someone gets the shaft. I hope everyone comes out for the better in the end! |
I have read this ENTIRE thread (phew!): 1) Thanks for everyone's REAL experience dealing with Alan. It is necessary in order to confirm Ernie's side of the story (since SOS said there were apparently two different stories being told). 2) Alan is royally F-ing up. EC and Alan have a chance to turn this into a good situation, by publically and quickly finding a solution to this specific mess, and then to come up with sensible policies that deal with grey market players. 3) Completely agree with Sean, Zaikesman... thanks for being bold and eloquent guys. This is downright bad service, and reflects poorly on EC. If EC doesn't come up with a solution for Ernie and others with these players, than it just confirms EC as a company that doesn't value it's customers, is out to make a buck, only wants to protect it's dealers/distributors at the expense of customers, may not support other products it carries, etc, etc. 4) There are SO MANY other options besides this CD player! When you're spending an arm and a leg for electronics, you better get great customer service. 5) I have a used VAC 70/70 MKIII that has had some intermittent hum issues: Kevin Hayes has ALWAYS taken my call, spent WHATEVER time necessary to talk me through the "next step" in solving the problem, and has ASKED that I KEEP HIM INFORMED and to CALL BACK with WHATEVER I may need, and offered to take the amp back to look at it at my convenience!!, even though I told him I bought it for over 60% below list price! After having this kind of service, I realize that this IS HOW IT SHOULD BE! Good luck Ernie. I hope you get in touch with EC and that they see this thread. And yes, I believe that this should be reference on AA. The more public the mess, the more pressure. Manufacturers/Distributors must realize that there is a STEEP price to pay for less-than-STELLAR customer service. |
After reading all these threads where is Alans reply to all this? He seems that his mouth and actions work okay when dealing with the innocent people who bought his product and not giving them the courtesy , and service they deserve. I am sorry I have a Electrocompaniet product now. It is time for a Change and for the Company and Dealers to get there heads out of the sand. Is the all mighty dollar your only concern? Treating people with compassion who have invested in your product is the right thing to do, just wait until your sales start to fall on Electrocompaniet products than it will be to late. |
Ljgj...For the record, the price I offered you for a new ECD-1 is what we, Father & Son Audio, sell ALL new ECD-1 units for (give or a take a few bucks). I was giving Ernie a HUGE discount because I was simply trying to help him out with an alternative in a sucky situation. For those that care, Ernie and I are still trying to work something out. I am sure he will let everyone here know the details if/when we decide on the best solution. Best Regards...Mike - Father & Son Audio |