Fedex Warning: $100 Limit Insurance on Ground

Ground is always riskier than air shipment. All valuable electronics should be double boxed with cushioning material between inner and outer boxes. You're a fool not to do this. Extra boxes can be found at larger office supply stores (Staples, Office Max, etc.), as well as storage centers, moving companies, etc..

My experience as someone who uses shipping service professionally and frequently, is that Fed Ex Ground seems to arrive with boxes in better condition than UPS. Quite consistantly, I've found UPS packages to arrive with very large bashes, tears, and holes knocked hard into the box.

Jeff Delman
Value Audio
www.value-audio.com

I hope your FedEx Ground rep was just hopelessly misinformed, as is typical of that company. My Ground rep is unaware of this new "policy." I am sure they have had lots of claims because they have been doing LOTS of damage, see the many threads on this subject in the last couple of months. I just collected $700 from them for destroying some speakers coming from Canada. After their initial blanket denial, I sent them photos of the damaged box and speaker and right away I received a check for the insured amount that the shipper had paid. If they start limiting themselves to $100 liability, the only thing that will be shipped Ground is a paper letter or magazine. And even then, they may arrive all ripped up and water-damaged.
Please let us know if your rep still insists on this unheard-of policy.

I was told that the 100 clams insurance was all that is INCLUDED in the quoted shipping rate for the parcel. Extra insurance IS available at an ADDITIONAL cost.

I received an interesting shipment last week. I ordered two processors for our computers & when FedX showed up at the door, I mentioned it looked like someone had been playing basketball with the box. I wasn't too worried, as the processors are in a little plastic box about 2" x 2" & the shipping box was 12" x 14". She looks at the box & says, "I didn't even see the hole". Now I'm thinking what hole? She entered this information in her keypad, I signed for it & sat down to open the box. The processors were fine but there was another package inside mine. Apparently, this other package, which was a tape sent overnight priority, got forced into my package. Upon closer examination of the hole in the side of my box, it was torn large enough for the tape to be forced in.

This is so weird! My dog was just barking & I went to see who was outside. The FedX truck just pulled up with the same driver across the street. I took the box over there & told her what happened. She thought it interesting, just like I did.

Oh well, just thought I'd mention this strange incident for your reading pleasure.

After reading the replies above, I also called Fedex and was told by a Ground Manager that they are aware of no such policy. I will have to contact the facility that told me this, and confront them.