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Fedex Warning: $100 Limit Insurance on Ground

When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo
saxo OP
98 posts
 
Both my Fedex facilities are refusing to insure over $100 for Ground electronics. I called Fedex Ground again today. The rep spoke to Claims, who gave him a vague answer, referring to the paragraph that states "easily damaged or sensitive goods". This rep said he doesn't believe there is a $100 limit on electronics either, but he plans to go through the chain of command and get me some kind of definitive answer. We'll see!!!
asa
662 posts
 
And, of course, the dreaded forklift on Yellow freight!
rayhall
393 posts
 
Drubin,

MBE, the parent company, is owned by UPS. Therefore, the relationship between MBE and UPS is much more incestuous than I thought. It makes it interesting that there are
few or no ways in many localites to get UPS to accept a package through any sort of retail outlet other than MBE and yet, as you correctly state, their premium is enormous. In NYC, as soon as UPS bought MBE and as soon as MBE outlets started appearing on every block in Manhattan, UPS closed all of their manned retail outlets (storefronts). The relationship between MBE and UPS explains why MBE refuses and has no provisions for shipping via Fedex ground. MBE evidently perceives Fedex ground as too direct a competition to UPS' bread and butter ground service. For the high premium of shipping UPS via a retail outlet, and the UPS damage horror stories, I had stopped using UPS. Then, Fedex damaged a speaker that I shipped via air express ...
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