Fedex Warning: $100 Limit Insurance on Ground

NO NO NO NO! I asked the manager of my Fedex facility, and he showed me the Dec. 2002 revised regulations sheet where nothing electronic or computer related will be insured for over $100 Ground. No, you can't buy extra insurance. Another local Fedex told me the same thing.

If you call 1-800-GO-FEDEX, they will tell you they know nothing of this change, but the stations insist there is a lack of knowledge at the customer service numbers.

If someone can to the bottom of this, I would so appreciate it. I just can't handle any more phone calls to Fedex concerning this.

I just shipped some electronics today FedEx ground and they insured it for what I asked?????????????? They never once told me about that new policy. They charged me for it and had no problem taking my money for the Insurance, so I would think they are Liable.

Both my Fedex facilities are refusing to insure over $100 for Ground electronics. I called Fedex Ground again today. The rep spoke to Claims, who gave him a vague answer, referring to the paragraph that states "easily damaged or sensitive goods". This rep said he doesn't believe there is a $100 limit on electronics either, but he plans to go through the chain of command and get me some kind of definitive answer. We'll see!!!

And, of course, the dreaded forklift on Yellow freight!

Drubin,

MBE, the parent company, is owned by UPS. Therefore, the relationship between MBE and UPS is much more incestuous than I thought. It makes it interesting that there are
few or no ways in many localites to get UPS to accept a package through any sort of retail outlet other than MBE and yet, as you correctly state, their premium is enormous. In NYC, as soon as UPS bought MBE and as soon as MBE outlets started appearing on every block in Manhattan, UPS closed all of their manned retail outlets (storefronts). The relationship between MBE and UPS explains why MBE refuses and has no provisions for shipping via Fedex ground. MBE evidently perceives Fedex ground as too direct a competition to UPS' bread and butter ground service. For the high premium of shipping UPS via a retail outlet, and the UPS damage horror stories, I had stopped using UPS. Then, Fedex damaged a speaker that I shipped via air express ...