Need Advise


I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
Thanks Sean, already did, they said I will have to file to see what became of it. Guess I'll give it a few days and see what happened.

This was the first message I got from him that indicated there was a problem. I responded to give it a day or two.

"Just got back from Europe - no package. How long does this service take?"

This was the message I received the next day

"It is now 9 days since you sent the DAC, which I have yet to receive, and given that you have not responded to my email from a few days ago I am naturally becoming a little concerned as to what is going on. If you fail to respond to this email by tomorrow I will take up the matter with Ebay."

This was really odd, as I had only received one message from him and had responded to it. This next message came I think the same day as the last.

"I just found this email. Forgot the one I sent - I'll contact you at the end of the week."

Guess he cut back on the caffiene.

I can understand he is upset, guess I'll just see what happens.
Some elaboration. I work for a USPS contractor & PP sometimes gets 'if there's room' service, meaning once the higher priced items (rate wise) are loaded to a particular destination, if there's room, they'll load the lesser priced stuff. I've seen periodicals & other 3rd & 4th class stuff sit for a week. My guess is your package got mixed in with some *slow* mail.

To try & calm your buyer, maybe you can scan the ins. receipt & email him a copy. The bar code portion of the receipt is on the package & you can check to see if it has been delivered by doing the following:

A record of delivery is maintained for insured mail by the US Postal Service; however, this information is not available online or via a toll free number. If you would like a copy of your delivery record, please visit your local Post Office and complete PS Form 3811-A. Request for Return Receipt After Mailing. The fee for this service is $3.50
I keep track of delivery times on my shipments. USPS ground takes an average of 10 days and often more.
Wow, that's a long time Smokester. It's amazing how one package can make it almost like it was flown in and hand delivered by a courier and other packages seem to be strapped to a turtle and pointed in the wrong direction.

I once had a package shipped from California on a Saturday arrive at my shop here in Chicago that Monday. This was sent out regular "first class mail". Needless to say, i was shocked that it made it to me that fast as i wasn't expecting to see it for at least several more days. Wonder why they can't do that ( or something close ) on a regular basis ??? Sean
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Oops O.K. USPS!!! Well since you gave up the Delivery Confirmation Method for 55 cents? Your Blue Slip for Insurance should still have a barcode tracking number for them to check, or for you to be able to check if it was insured for more than $50.00???