Need Advise


I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
Some elaboration. I work for a USPS contractor & PP sometimes gets 'if there's room' service, meaning once the higher priced items (rate wise) are loaded to a particular destination, if there's room, they'll load the lesser priced stuff. I've seen periodicals & other 3rd & 4th class stuff sit for a week. My guess is your package got mixed in with some *slow* mail.

To try & calm your buyer, maybe you can scan the ins. receipt & email him a copy. The bar code portion of the receipt is on the package & you can check to see if it has been delivered by doing the following:

A record of delivery is maintained for insured mail by the US Postal Service; however, this information is not available online or via a toll free number. If you would like a copy of your delivery record, please visit your local Post Office and complete PS Form 3811-A. Request for Return Receipt After Mailing. The fee for this service is $3.50
I keep track of delivery times on my shipments. USPS ground takes an average of 10 days and often more.
Wow, that's a long time Smokester. It's amazing how one package can make it almost like it was flown in and hand delivered by a courier and other packages seem to be strapped to a turtle and pointed in the wrong direction.

I once had a package shipped from California on a Saturday arrive at my shop here in Chicago that Monday. This was sent out regular "first class mail". Needless to say, i was shocked that it made it to me that fast as i wasn't expecting to see it for at least several more days. Wonder why they can't do that ( or something close ) on a regular basis ??? Sean
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Oops O.K. USPS!!! Well since you gave up the Delivery Confirmation Method for 55 cents? Your Blue Slip for Insurance should still have a barcode tracking number for them to check, or for you to be able to check if it was insured for more than $50.00???
Well its not going real well. I got another really nasty e-mail the other day from my buyer basically accusing me of attempting to rip him off. I sent in reply a copy of the insurance slip and the postal shipping receipt so he can have confidence that I really did ship the item.

I also got annoyed at the nasty tone of yet a second e-mail and basically pointed out that he was being a jerk and not constructive to getting the situation resolved in an equitable manner.

He has given me a deadline of this evening for the post office to deliver his package or return his check.

I need a few opinions. I feel it would be honorable to return the check at this point and just wait the 30 days to file. But I am concerned that the item may arrive via the slow boat to china to his place, and then the gentleman has my DAC and MO, he has only a few feedbacks and one of them is very negative, so I have some concern.

If this is an e-bay transaction, what is the best method of documenting all of this in the unlikely event that he holds my DAC and check?

Also, I imagine he will look for another unit in the meantime, so who should pay return shipping when it arrives at his place? Is it reasonable to spit this cost or should I assume it?