There Ought To Be A Law, Or At Least A Rule

Tough call 61. Email has spoiled alot of us into expecting an instant response only because it's possible. I do get impatient waiting for peeps to grunt out their electronic response and push the send button. In the companies defense, they certainly field hoards of obscure questions from people with only passing interest. However, the common wisdom is that there are only two rules in business:

1. return your phone calls.
2. show up at your appointments.

Maybe we could modify the second one to "ship after you've received the money." :^)

Ever notice that the big net direct sellers usually have a scroll of conditions and provisions as long as your arm? These give me the feeling that if I jump through enough hoops they'll do me a big favor and accept my order. It seems size or success breeds arrogance. Maybe, once a business isolates and identifies its target audience, it can afford to screen prospects according to their demeanor. How about those stories of walk-in customers who get treated like refuse for failing to live up to the sales persons' expectations of a serious audio buyer?

Hey, here's an idea for a post -- which non-responsive companies do you most admire?

If I've emailed, and received no response, I'll call. If no answer, I'll leave a message (if possible) and call back later if I don't get a return call.

If none of this works, and I'm holding the bag, why should I not be able to voice my opinion about the matter?

I'm in sales for a living. If I don't call my customers back, I lose their business. That's just good old free market economics!

Onhwy61...Maybe so. But note that I mentioned the numerous favorable comments that often follow the initial posting.

Tire kickers do eventually buy something, don't they? Also, businesses had better not assume that e-mailer=tire kicker. It's the way now, and they're gonna lose business and then go out of business.
I e-mailed a high end company about their products about a month ago and still haven't heard back. I'm not gonna complain here, or post asking if they're still in business.
I simply bought something else.

There's enough to choose from out there. Let Audio Darwinism run its course.

If you got good response from a company before you bought, you're at least likely to get good response afterwards. If, however, you couldn't get their attention when you were waving money at their faces...

Cheers.

Eldartford,I love and totally agree with your first post.Or as Lou Reed says" I dont believe nothin I hear and half of what I see"For 55 years,I've been an optimist,but it sure gets harder,the older you get...and since theres no common ground between computers and the truth...its like,I trust everybody as long as I can cut the cards...Bob