Class Action Suit against UPS?

Man, I don't know where to start. First off, UPS made a huge dent in my Castle Severn speakers. Then punched out a woofer in my Aerius. Then I shipped out Golden Tube SE-100 from Chicago to Florida-- the whole inside shifted, and nothing worked in the unit. They wouldn't pay me back despite I had all original packaging and insurance. I fought them for 2 months to get the money back. They twice sent out a guy who had no authority to overturn the ruling. After numerous phone calls, they finally sent out a manager to give my money back-- and I had to fight HIM for 30 min for it. I absolutely DEPISE UPS. I've learned my lessons-- I always use FEDEX now. Courteous, punctual, and much nicer. Good luck with you case.

Very good luck here so far with FedX economy. UPS can only handle cables or other unbreakables, but FedX is pretty competitive now so why give the UPS baboons your money? I only ship that carrier if my customer specifically requests it. I always advise against UPS & tell them they're pretty much on their own if they receive a damaged box or nothing at all. Hoping UPS will go under; they're only getting worse.

I use US Postal Service "priority mail" for cables and small items. It's a quarter of the cost, almost always air-freight and no problems. It takes three to four days, but with my coin hobbie on eBay I've yet to lose a package in about 600 deliveries!

i've had two claims issues w/ups, & both times, they paid, no questions asked, and both times, it was obviously the sellers' fault - once, the packaging was *unbelievably* bad, the second time, there was absolutely *no* shipping damage - the shipper sent damaged merchandise (not electronics). if *i* were ups, i woodn't a paid *either* claim.

regarding quantity of incidents occuring, i know someone who works at fedex, & they deliver ~4 million parcels every day. (i'm sure ups' volume is a *lot* greater.) if fedex has a 99.99% successful delivery rate, that still means 400 packages lost/damaged every day.

i think folks have to be a bit more realistic w/their expectations. as said before, over-pack, get as much buyer-seller info as possible, and make sure the merchandise is properly insured.

doug

Excellent points, Sedond.