Is Paypal safe?

Hi Puubie,

Our system has not been hacked. There are some general precautions that users can use to prevent account access.

1. Do not use the same password that you use on another site.
2. Do not click on any links in emails that direct you to a site other than PayPal.com. The web url would read www.paypal.com. We have no variations on this (save when you login it goes to an https:).
3. Do not share your password with anyone.

There are some additional guidelines, but those are the important ones. I am interested in you sending me your information to damon@paypal.com so that I can have this looked at.

Regards,
Damon

Kjg- I have completed several transactions thru paypal with no serious problems; however their customer service does leave a lot to be desired. I have used iescrow once and found it to be quick and easy. It certainly provides better protection than paypal. In my case, seller requested it and offered to pay fee. Seems to me that this is an item that could be negotiated and is probably the most equitable way of protecting both parties. Anyone out there have any problems with iescrow or other escrow services?

I don't know why it takes four days or more for Pay Pal's Customer Service to answer a question. I am currently having this experience with them and stayed tuned for how long before they reply to my email. I would say that apart from any problems or frustrations with their service, which there are some that I have, their customer service is so poor as to cause me to consider going elsewhere.

Hi,

Sorry to hear of your delay in getting a response. Customer service currently has a backlog on emails, but we are bringing additional staffing on to assist. Feel free to send me your question/problem to damon@paypal.com.

I am sorry Mr. Paypaldamon, but if it takes 5 days (current tally and still counting) for Paypal to respond to Customer Service questions, you might as well just close up shop today because you are not going to be in business long. I know I am not the only one to have such an experience since the person I was trying to send money to had the same. After 4 days, the response he received was not even relevant to the question. In my case, I tried to send him a payment for an Audiogon auction. After 5 days, in which the payment stayed in a status of "uncleared", I finally gave up and canceled the transaction. It took about 24 hours for the money to be remitted to my Paypal account. Why did it take 24 hours to for me to receive control of my money after canceling the transaction and why would a transaction not be completed for 5 days on an account which has been used to complete several transactions prior? Finally, how would I get a reasonably prompt response to these questions from Paypal (other than directing my questions to Damon on the Audiogon site) such that this response would be received and acted upon before either one party or the other to the transaction simply gives up and sends/demands a money order to complete the transaction?