Rayhall,
I agree. I believe that customer service, or rather, the LACK thereof, will be the downfall of PayPal.
We, personally, have not had any pleasant experiences dealing with the customer service reps; getting passed from one to another (HOPS) or never having any answers (you’ll have to call back – WHAT?!?) - all being incredibly indifferent.
I sincerely hope that Damon is taking this feedback here as seriously as it really is and hope that they hare appropriate measures in place to improve their service. Things like # HOPS a call takes until resolved, # days calls are open unresolved, % of calls that are resolved to the CUSTOMER’s SATISFACTION. With corrective action plans to get this fixed and keep it in control.
If not, then I believe that they will go the way of so many dot-coms – great idea, but no concept of how to run a business successfully.
If Providian has really entered the arena with PayPal, then they have an even longer road to travel, since Providian has a long history of customer fraud and deception.
I totally agree that these kinds of issues should be raised here.
I agree. I believe that customer service, or rather, the LACK thereof, will be the downfall of PayPal.
We, personally, have not had any pleasant experiences dealing with the customer service reps; getting passed from one to another (HOPS) or never having any answers (you’ll have to call back – WHAT?!?) - all being incredibly indifferent.
I sincerely hope that Damon is taking this feedback here as seriously as it really is and hope that they hare appropriate measures in place to improve their service. Things like # HOPS a call takes until resolved, # days calls are open unresolved, % of calls that are resolved to the CUSTOMER’s SATISFACTION. With corrective action plans to get this fixed and keep it in control.
If not, then I believe that they will go the way of so many dot-coms – great idea, but no concept of how to run a business successfully.
If Providian has really entered the arena with PayPal, then they have an even longer road to travel, since Providian has a long history of customer fraud and deception.
I totally agree that these kinds of issues should be raised here.