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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120
kennyt
1,226 posts
 
1) Them to do everything they can NOT to pay.
2) If only one speaker is damaged, they will only cover one.
3) If the packaging didn't meet 'UPS standards' they won't pay at all.

Sorry for the bleak outlook, but good luck!
kurt_tank
1,189 posts
 
Okay, you asked for it.
(And you ain't gonna like it!)

Here is exactly what you can expect from UPS.
These are four posts made over at Audio Asylum, from a guy named Yech.
(And while Yech is as an obnoxious a fellow as you could ever hope to avoid, still, he did not deserve this.)

Initial UPS post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=394676&highlight=ups+yech&r=&session=
Initial UPS post

UPS - 2nd post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=398123&highlight=yech&r=&session=
2nd UPS post

UPS - 3rd post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=399908&highlight=ups+yech&r=&session=
3rd UPS post

UPS - 4th post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=402673&highlight=ups+yech&r=&session=
4th UPS post

Good Luck, you'll need it!
twc
42 posts
 
I had a Revel performa f30 damaged on the corners. Also the tweeter was bent in. Of course UPS tried to blame me for inadequate packing although they were in original boxes that were in good condition. Revel also tried to say they were damaged before shipment. I drove 9 hours to pick my next pair of speakers up personally. Tim
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