What can I expect in a UPS damage claim?

I had a similer experince. Speakers, originaly from France, were packed exactly as they had been when bought by original purchaser in their original shipping cartons.

The box had obviously been dropped and this ruined the crossover. UPS sent a guy to me to take photos and then they denied the claim saying the pakaging was insufficent. The seller (who gets paid for the claim, not the buyer)knew someone at UPS and got them to finally pay for the damages. Not pretty.

Good luck.

For really expensive items I like to take the items along with original boxes to the authorized shipper who will also package it all up for me. I also like to request an additional box that goes around everything. I requested this of a seller of a really expensive amp and it arrived in perfect condition.

Also, I like to pay extra for fastest airfare available. I don't like ground.

Very interesting read. I bought a pair of speakers from a perfect ebay seller who said he over insured the speakers. They were damaged during shipment and it took me one call to UPS to realize I was screwed. What is your time worth? Mine is worth more than I had in the speakers so UPS wins.
I have a pair of speakers listed for sale now; shipping is not an option. If I get desperate to sell they will go very cheap before I'll ship.

Yep !!!!!!! All the above my friend. You should not have added any additional packing material. If the cartons were original and the inner packing original chances are these were approved by UPS. By adding packing this can be disapproved by UPS just as easy. I know, I have to have items we produce pre packed and sent to UPS for packaging approval. This I must do for my larger clients as we ship over 500 cartons daily. 80 percent is with UPS and 20 percent with Fed Ex. Even on thier approved packing it is always a fight to get paid if there is damage.
However, I would not give up if you used the original packing even though you may have added a little on your own.
Good Luck,
Dave

I had better luck with UPS. I had to make two claims and UPS paid both times. The UPS Claims/Inspector took photos of the damaged items and the shipping boxes. I had to submit repair cost estimates. Payment was made in about three weeks.