What can I expect in a UPS damage claim?

Yep !!!!!!! All the above my friend. You should not have added any additional packing material. If the cartons were original and the inner packing original chances are these were approved by UPS. By adding packing this can be disapproved by UPS just as easy. I know, I have to have items we produce pre packed and sent to UPS for packaging approval. This I must do for my larger clients as we ship over 500 cartons daily. 80 percent is with UPS and 20 percent with Fed Ex. Even on thier approved packing it is always a fight to get paid if there is damage.
However, I would not give up if you used the original packing even though you may have added a little on your own.
Good Luck,
Dave

I had better luck with UPS. I had to make two claims and UPS paid both times. The UPS Claims/Inspector took photos of the damaged items and the shipping boxes. I had to submit repair cost estimates. Payment was made in about three weeks.

Nobody has brought up the fact that they were signed for. If there is visable damage to the box, one should refuse the shipment.----Bax global did this to me; the: "You signed,tough luck". BTW, those are just about the words they used. Remember they have a dream team of lawyers whom specialize in denying claims---THAT is their job. Exploiting the loop holes is their specialty. I wish you the best!

It's incredible to me how a company that treats it's customers like this can still be in business! Why do people do business with companies like this?

gretsch.

its really not as bad as we are making it sound,as long as you stick to your guns & know all the answers to the questions they throw at you in advance you will get paid,the key here is to be sure that both speakers have cabinet damage.

i have had claims into the thousands of dollars & ups always pays as long as you let them know right from the start that you are not going away,you need to get on the phone with your buyer & get your stories straight & talk about all of this before ups gets into the mix,as long as both of you are on the same page you should get paid in full.

if as i mentioned in my last post you shipped the speakers with a ups outlet you need to make sure that you start a damage claim from the exact local where you shipped from & try to do it in person.

of all the shippers ups pays off easier & faster as long as you dont approach this like a door mat.

mike.