What can I expect in a UPS damage claim?

Just spend $10 and file a small claims complaint in your local court. UPS is unlikely to want to pay a lawyer thousands to defend it and will just pay up.

I once had a claim with UPS that they paid quickly, but they had no defense. The package never arrived. So it likely was stolen. It was a lucky break for me. It was a year+ old laptop that was being sent in for a warranty repair. The insurance was enough for a new laptop. And since computers become obsolete so fast, the new laptop was twice as fast as the old one.

They paid me on a crushed Nak Dragon. I did have insurance and had double boxed it up to their required packing standards. Many times, original packing is not sufficient for shipping.
You also may want to inquire about other claims on the same route. Some drivers have bad track records and UPS is easier to pay.
It took about 2-3 weeks to get paid on my deck.
Good luck. It's nerve wracking.

ups damaged a pair of aerial 10t's i sold here.they were insured for 4000.cabinet damage.buyer found a repairer for 600.ups claim was paid for repair.both parties must cooperate and follow through.pakaging must be correct.a lot of effort on my and buyers part,but stay on them,