Another UPS Horror Story


I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett
"So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
Jarrett (System | Threads | Answers | This Thread)"

I don't mean to repeat the same thing over again, but if you take UPS to small claims court, and do it the right way, I think you'll have at least 80% to win the case and your money back. Not only that, I think its very likely that UPS will settle with you out of court, before it even goes to trial. You have a very good case.

"04-15-15: Jarrett
Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished."

Since you can't seem to make any progress with them, there's one more thing you can try, and it has a good chance of working. Call UPS again and don't act reasonable. (I'm not suggesting you yell at them and use profanity, or anything similar.). Just have the attitude that your getting your money back and that's all there is to it. Make it clear to them, that in no uncertain terms, that you are going to take them to small claims court if the issue is not resolved immediately. Also tell them that you're going to use a local court and they will have to send someone out to you if they want to defend themselves. They already know this. But whatÂ’s important is they now know that you are aware of how all this works. They'll settle.
Jarrett: Zd542 hit the nail on the head when he said "its very likely that UPS will settle with you out of court". If you take UPS to small claims court, UPS will be forced to decide what will cost them less... pay you off... or have one of their employees step in front of a Judge and flunk the red face test when the Judge asks UPS to explain why they're alleging their under no obligation to transport the package safely.
I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
Well, is it possible he was a standup guy dealing with Care Audio? I don't understand how you can slam Care Audio for your problems?
Care Audio knew of his background when I spoke with them. They knew he was selling off equipment to pay legal bills but never said anything.

Still no resolution to this. It is supposedly going to be repaired and returned to me but nothing yet.