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Another UPS Horror Story

I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett
raks
468 posts
 
Jarrett: Zd542 hit the nail on the head when he said "its very likely that UPS will settle with you out of court". If you take UPS to small claims court, UPS will be forced to decide what will cost them less... pay you off... or have one of their employees step in front of a Judge and flunk the red face test when the Judge asks UPS to explain why they're alleging their under no obligation to transport the package safely.
knghifi
1,668 posts
 
I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
Well, is it possible he was a standup guy dealing with Care Audio? I don't understand how you can slam Care Audio for your problems?
jarrett OP
38 posts
 
Care Audio knew of his background when I spoke with them. They knew he was selling off equipment to pay legal bills but never said anything.

Still no resolution to this. It is supposedly going to be repaired and returned to me but nothing yet.
ebm
9,311 posts
 
Now lets tell good UPS stories .
zd542
5,339 posts
 
If you want your money, you're going to have to take it back yourself. No ones going to hand it to you. At this point, you have enough info to do just that, but you have to act on it. Its your choice to make.
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