2. misc-audio
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Hostility from manufacturers

I know its a cottage industry, and margins are thin, but I still think its shortsighted of them, and harms the industry in the long run. I'm talking about several interactions I've had with manufacturers after having purchased their products on the secondhand market. They should think about what would happen to their prices and their sales if their products were not resellable. Maybe they would like us to send our components to the scrap heap every few years or so just before we purchase their latest upgrade.

Fire away..
psag
psag OP
518 posts
 
In my limited experience the 'elite' brands are some of the worst offenders. My most recent experience: I wrote to a cable manufacturer, asking him if I could pay him to shorten and reterminate a pair of expensive interconnects that I was thinking of buying on the secondhand market. His answer was, of course, 'no'. This is a tiny company that has no dealer representation in my state.
timrhu
2,779 posts
 
I'm surprised the maker wouldn't at least quote you a price for the work. He's throwing money away IMO.

I've dealt with Bel Canto, PS Audio and Resolution Audio concerning used pieces I've owned. All three have given exemplary service knowing full well I was not the original owner of their equipment.
ebm
9,311 posts
 
Upgrade once a year.
taters
1,149 posts
 
Manufacturers are short sighted in this business and it will bite them in the ass.
rodman99999
6,191 posts
 
Personally; I've only been faced with 2nd hand component problems twice. Both surfaced shortly after purchase, one with a TacT RCS 2.2X and the other: an Audio Magic Stealth XXX. When I called the companies, requesting repair estimates, both offered to cover the repairs under warranty, based on the serial numbers/component age(I still own both). YES; companies yet exist, that care about their customers.
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