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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot
maclogan
49 posts
 
I never buy anything from a dealer without a home demo. No demo, no sale, under any circumstances.

If the dealer requires money, either a deposit or full price, I require him to write on the receipt that this is for a home demo, to be refunded if the item is returned by an agreed specified date (usually up to 5 days). Only a few dealers have refused to go along with this, so I've made it clear that they've lost not only the possibility of this particular sale, but also my future custom.
bartokfan
664 posts
 
Now Maclogan is a very smart fellow. And you would be wise to take his practical advice.
"written on the home demo receipt, to be FULLY REFUNDED at time of return". No demo/no deal.
BINGO!

btw who are ZN audio, Decware and OHM.
I guess dealers correct?

But Ty is the only one I know of (I believe VMS(sp?) line of speakers also gave a home demo trial), but Ty's speakers can be quite large and expensive to ship. Which other speaker manufacture grants this offer?
Ty knows he can afford to offer this policy, as he knows there will be few returns if any, once you hear his speakers.
Besides I can find many more reviews of the Tyler's than any other speaker line. That alone tells me something.
I never ever buy a speaker when the dealer pumps the hype. , on line or in store. Red Flag.

Paul
boa2's avatar
boa2
1,551 posts
 
But Ty is the only one I know of (I believe VMS(sp?) line of speakers also gave a home demo trial), but Ty's speakers can be quite large and expensive to ship. Which other speaker manufacture grants this offer?
Decware, Zu, Ohm and others. Yes, they are manufacturers. And no, Ty is not the only one to make this offer.
aktchi
274 posts
 
As Patriot has learnt, it is always good to agree to such arrangements in advance. Also let's all be aware that rules can always be different for sale, demo or specially discounted merchandize.

The post, by not naming any names, speakers involved or the dealership, leaves an uncommfortable impression that the poster is trying to hide something.

I wish the dealer or other customers who have dealt with him also had the option of presenting their perspectives.
patriot OP
24 posts
 
Aktchi I think if you read the post you will see I have given all the facts of the transaction at what appears to be at my own expense...so the only thing I am hiding is the dealer's identity so as to not cause any negative feedback for him because in the end this is only my opinion. If you read my post I do not even mention the speaker manufacturer.

I was looking to post an experience and get both feedback and in a way some advice. If that makes me a bad guy in the eyes of my fellow Audiogoners then so be it. I love this site and appreciate people like yourself who take the time to post their opinion. Thank you.
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