Big_katydid,
Regarding the hum you hear when you put your ear close to the amp, that may be normal. My Ayon Triton 1 has a very, very low hum that I can hear if I put my ear about six inches from the unit, but even then I have to listen closely. It is normal for that amp, so again, if you are hearing something like that then perhaps it is normal.
However, you also mention hearing a hum audible at 2 and 10 feet depending on the operation of the balance knob. That one I would have a difficult time accepting as normal. Again, if it were me I'd send the unit back.
With my M180s it was easy to ascertain that there was something wrong: one amp was quiet, the other had an audible hum that could be heard ten feet away. It wasn't a hum that was coming through the speakers, it was a hum coming from inside the amp itself. Concluding something was amiss was an easy call. I took the amp into the shop here, they called Rogue, returned the amp for repair, and that was all it was to it. As I mentioned before, we eventually got feedback that some bad transformers had made it into some amps so Rogue didn't really question the issue, they just took care of it immediately.
I would like to add too that when I had a Rogue system I always found them to have excellent customer service, from handling that transformer hum issue to replying promptly to my emails about tube compatibility. Though I have moved on with my system I still consider them a good brand and could only imagine they will give you an honest assessment if you get the amp back into their hands.
Regardless of how you choose to address the issue, I hope you end up enjoying your system.
Cheers,
John