Talon-New owner-NO customer service

You know what I just found out from one editor of a prominent Audiophile magazine. The original post from Robyatt was sent to them as a letter to the editor to be published. The editor also recognized that it was not one for publication, but instead sent it on to me to be aware that the individual was doing that.

I will say it does bother me that we went out of our way to look for a solution from a different company, where we make no money, and the result is a very negative post here and letters to editors in the audiophile community.

Richard (Rives): I wholeheartedly agree. You are to be commended for your professional service above and beyond the call.
Brian

This is Robyatt.I contacted the original owner he rang Rives independently asked about haveing the sub repaired under warrenty-HE GOT THE SAME ANSWER I DID!!!! $1600 for repair, or do it yourself!!
You guys who support manufacturers that take your money and then don't support their products unless you pay a enough money you could have bought a new product-STOP think would you except this type of treatment if say your fridge went bad?? You paid $1500 for your GE fridge freezer two years ago now it doesn't work, they say we can fix it,$1100, DO YOU BUY GE again?????
High End manufacturers like Rives need too wake up!! Their customer base is getting older, and smaller-you can't steal from the guys who are left.

I see that a certain audiophile mags editor fowarded my email for their letters section to Rives! My story of "warning" was to fellow audiophiles to make their own decision. So far it has not been published by anyone. I realise I do not pay the Audiophile "rags" advertising revenue! Does anyone out there think, like me, that the editor -WARNING, the manufacturer who advertises in his mag about a complaint, reaks of collusion???

I sent the email to 6 moons, Stereophile, and TAS.
Only one gave me the courtesy of a reply, see below!!

Thank you for letting me know of the problem you are having with your Talon speaker and the lack of service you feel you are getting form the new owner. I am not sure if there is anything I can do to help, unfortunately.

John Atkinson
Editor, Stereophile

I wish to appologise I did not mean to use the word "steal". I just feel that tere are many great companies that do go above and beyond, but in this case my personal experience, with Rives and Talon was not even close. I should mention, I had to call Richard, as a friend owns Talons and suggested, I should. I was willing to pay for repair and was expecting "send us the plate amp we will have it checked". There is no name on the amp both internally or externally and seams to be made of premade boards from different sources. I ordered a $300 plate amp from DIY Express with the same specs, and had a woodworker friend modify the cabinet for $75. A far cry from $1600!