Talon-New owner-NO customer service

Well heard back from the seller, and apparently he won these speakers in a drawing at an audio show. Also, the seller does a fair amount of business on Audiogon, and has a good reputation. Nevertheless, the seller also thinks that VS would provide warranty on these speakers since they are not "gray market" speakers, even though VS website is quite clear about on-line sales and warranties. I emailed VS and asked them what their thoughts are, and if I get a reply, I'll let you know what VS thinks on this matter. One more thing, I see the seller lower his price, since I let him know that VS had significantly lowered it's price on the VR-1 in the particular finish that he is selling. Apparently the finish is being discontinued.

Whoever said "The customer is always right" never dealt with real customers !

You know what I just found out from one editor of a prominent Audiophile magazine. The original post from Robyatt was sent to them as a letter to the editor to be published. The editor also recognized that it was not one for publication, but instead sent it on to me to be aware that the individual was doing that.

I will say it does bother me that we went out of our way to look for a solution from a different company, where we make no money, and the result is a very negative post here and letters to editors in the audiophile community.

Richard (Rives): I wholeheartedly agree. You are to be commended for your professional service above and beyond the call.
Brian

This is Robyatt.I contacted the original owner he rang Rives independently asked about haveing the sub repaired under warrenty-HE GOT THE SAME ANSWER I DID!!!! $1600 for repair, or do it yourself!!
You guys who support manufacturers that take your money and then don't support their products unless you pay a enough money you could have bought a new product-STOP think would you except this type of treatment if say your fridge went bad?? You paid $1500 for your GE fridge freezer two years ago now it doesn't work, they say we can fix it,$1100, DO YOU BUY GE again?????
High End manufacturers like Rives need too wake up!! Their customer base is getting older, and smaller-you can't steal from the guys who are left.