Tvad ...I agree. Though I can't help but think Mr. V is aware of the goings on with his service & Q.A. departments. I feel it's a people thing at VSA. A need for 'more' or more 'qualified' is simply evident.
VSA product performance is fine, but as I said and others pointed at as well, there's more to products than performace to cost ratios. Surely some reassessment (s) are needed, or needed to be put in force.