It's true, Parasound takes customer service very seriously. I've read many reports of people who have called Parasound and been passed to the president of the company, who has also personally answered emails to the company on the weekend.
I've got 2 Parasound pieces, and I've never had any issues, they just sound really great.
I've got 2 Parasound pieces, and I've never had any issues, they just sound really great.