2. amps-preamps
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Parasound halo JC2 what a joke

Had a jc2 power button fail because the glue that mounted it on fell off ! I guess they glue the input and power buttons on to the face plate . So I sent it out to get fixed , $175.00 with shipping and the repair shop put a small scratch in the face plate . The repair shop is like that must have been there I didn't do it . I call parasound and talked to the owner he said he would talk to the repair shop and call me back . 2 weeks later I called him back and he thinks i'm pulling a fast one on him or something ! If I dinged the front I would have said put a new 1 on . I drive a new caddy I think I can afford it ass$#@# .
magnum44
runnin
397 posts
 
It's true, Parasound takes customer service very seriously. I've read many reports of people who have called Parasound and been passed to the president of the company, who has also personally answered emails to the company on the weekend.

I've got 2 Parasound pieces, and I've never had any issues, they just sound really great.
yogiboy's avatar
yogiboy
5,656 posts
 
Glue? That must be real crap! I can't blame you for being pissed off!
geoffkait's avatar
geoffkait
23,365 posts
 
Just curious, did the repair shop glue the ON/OFF switch back on? If that's all they did for $175 I'd be pissed off, too.
jafant's avatar
jafant
19,601 posts
 
Thanks! for sharing -All.

it is imperative to post both positive & negative experiences when dealing w/ these Audio companies. IME, the customer service does not concede after a sale (of any kind). Keep me posted and Happy Listening!
magnum44 OP
12 posts
 
I assumed the power button was broken and needed a new part . If parasound would have told me the glue fell off I would have tried to glue it myself . Trust me i'm not the only one with this problem .
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